FAQ's

You can purchase a physical Fallon & Byrne Gift Card in store or online. Digital gift cards can also be bought from our website.

It is currently not possible to schedule the delivery time for a digital gift card, but you can order a physical gift card instead. With a physical gift card, you can choose the desired delivery date to ensure it arrives on a specific day and it can be used for purchases online.

Our team is ready to work with you to create a customized gift basket that’s perfect for any occasion. Simply get in touch with us at [email protected], and we’ll work with you to select the perfect combination of products and packaging to create a gift that’s as unique as the recipient.

Absolutely! We offer gift wrapping for your order. To take advantage of this service, please get in touch with us at [email protected]. Our friendly customer service representatives will be happy to assist you with your wrapping needs.

To include a personalised message with your order, simply enter your desired text in the ‘Message Card’ box during checkout. We will make sure to include your message with your order.

If you complete your order by 12pm Monday-Friday you will receive your order the next day. Orders placed on a Saturday and Sunday will be delivered on Monday.

Preferred day – Dublin Deliveries. Deliveries are made Monday to Saturday with 48 hours’ notice but are subject to availability – Preferred Day delivery slots are limited, and any date may become fully booked without notice.

Nationwide Deliveries If you complete your order by 12pm Monday-Thursday, you will receive your order the next day. Orders placed on Friday, Saturday & Sunday will be delivered on the following Tuesday.

Next day – Dublin Deliveries

If you placed your order before 12pm, Monday-Friday and it hasn’t arrived the next day, please contact us at [email protected] or call us on 01-4721010

Preferred day – Dublin Deliveries

If your order hasn’t arrived on the preferred date, please contact us at [email protected] or call us on 01-4721010

Nationwide Deliveries

If you placed your order before 12pm, Monday-Friday and it hasn’t arrived the next day, please contact us at [email protected] or call us on 01-4721010

Certainly! If you need to amend your order, please contact one of our customer service representatives at [email protected]. They will be happy to assist you in updating your order

Once an order is dispatched, we will email you with a tracking number if we have your email address. You can then track your order online with our courier. If you have entered an Irish mobile number on your order, and the delivery is in Ireland, you will receive text message notifications from DPD with information about your delivery time slot.

If you wish for your order to be delivered at a certain time within Dublin, please contact us at [email protected] and we will happily assist you with this.

Yes, we ship perishable goods to Northern Ireland. Please note it can take 2-3 working days for delivery.

Yes we do.

Next day Collections

Orders placed by 12pm the day before can be collected anytime from 10am to 7pm. To collect your order in-store, please make sure to bring your confirmation email and a valid form of ID.

Preferred date Collections

You can place an order and schedule it for collection on your preferred date and this can be collected on the day anytime from 10am to 7pm. To collect your order in-store, please make sure to bring your confirmation email and a valid form of ID.

Dublin Deliveries
If there is no one at the delivery address to receive the order, our driver can try to leave the package with a neighbour, otherwise we will take back the order and add it to the delivery list on the next day.

Nationwide Deliveries 
Our nationwide deliveries are handled by our delivery service partner DPD. They will contact you beforehand indicating an estimated time slot for the delivery, if this doesn’t suit you, please follow the instructions on their text message or email and you can manage your delivery in the best way possible to accommodate your needs.

We accept card payments from Visa, Mastercard, and American Express. If you choose to pay with American Express, please select Stripe as your payment gateway. Additionally, we also accept F&B Gift Vouchers

Yes. We only accept euro payments

If for any reason you are not completely satisfied with your purchase, please contact us at [email protected] and we will resolve any issues.

On rare occasions an item may have been missed by our team when picking an order. If this is the case with your order please contact us immediately at [email protected] and we will endeavour to replace or refund the missing item.

If you take delivery of a package from us and the contents have been damaged in transit or are defective, we will exchange the damaged items without charge, provided you notify us within 30 days of delivery.Depending on the items, we may request the return, or organise the collection of, the damaged or defective items. Your statutory rights are not affected.

Yes. We can cater for parties large and small in both restaurants and in our resident events space The Ballroom. Our experienced team can work with you to reserve you a space that suits you and make sure you have the best food and wine experience.

Yes! We have plant based menus in both our Wine Cellar and Dining Room and have catered a full vegan menu for weddings and events.

Yes. We have gluten alternatives on our menus across the building.